RGB Software Could Result in Call of Duty Bans

Earlier week, news began to circulate online that false bans were occurring in Call of Duty Modern Warfare 2 with potentially thousands of people expressing that they have been falsely banned from the game.

RGB software Call of Duty ban and ban appeals were instantly rejected by Activision support, but banned players were adamant that they had done nothing wrong. It’s a story somewhat familiar to me, with a similar issue happening during Battlefield 2042’s launch in 2021. Unfortunately, it seems like the issue has still not been resolved in Battlefield 2042, but here’s hoping a change can be made for Call of Duty.

RGB software Call of Duty ban:

According to emails sent by Activision, the majority of these bans have been because of users using “unauthorized software” and “manipulation of game data”.

Because of the reasons suggesting that “unauthorised software” was the problem, I’ve asked those claiming that they were falsely banned a series of questions, of which over 500 people have answered within four days (300+ other people have also replied, but did not provide the information required.

Call of Duty Bans

The information required:

  • Activision ID
  • Platform
  • Controller Input
  • RGB Software Installed
  • Overclocking Software Installed
  • If a VPN was used

It’s first worth noting that nobody, including myself, can determine if someone is cheating or not by looking from the outside in. However, the vast amount of replies I’ve been receiving do suggest that there’s something wrong with Call of Duty’s current anti-cheat system.

Several people though, including one streamer, named 0DayOG even provided footage that they were banned following a driver update.

Call of Duty Bans

Of those who sent data, 98% were on PC, with around 90% having some form of RGB software installed on their computer. Around 37% of these people had two RGB programs or more installed.

  • Logitech G Hub – 70%
  • iCUE – 28%
  • Razer Synapse – 40%

37% of people had at least two of these programs installed, with a further 15-20% having 1 of the above installed, plus another RGB software program like Dragon Center, Armory Crate, or something else.

Such data does not guarantee that false bans are occurring because of RGB programs, but polls I created on Twitter suggest that more people who had Logitech G Hub installed for example, were more likely to get banned (70% of banned people had it installed, whilst only 45% of people are saying they have the software installed).

Claims of RBG software getting you banned from games aren’t new, one user even tested such claims on Apex Legends in 2020, with countless forums suggesting that RGB Software is creating issues.

Another question was asking people if they had a VPN installed on their computer. The responses were mixed and confusing, with people suggesting that they did not use a VPN to find easier games for example, but they had the likes of NordVPN installed.

Whatever the case, there seems to be a problem. Insider Gaming spoke to sources within Activision and sent out emails, LinkedIn messages, and more, to others who could potentially help, but no replies were received or we were told to use “official processes”. Insider Gaming hopes that bringing light to this situation will result in Activision taking action and properly investigating the issues. Insider Gaming will be willing to work with the publisher, including sharing the data gathered to help resolve the issue hopefully. For now, we can only advise that uninstalling the RGB software mentioned in this article is probably the best course of action to prevent your account from being banned.

It’s also worth mentioning that people with such software installed also haven’t been banned, but personally, I’m not willing to take such a risk. If you’ve already been banned from Call of Duty, it might be worth filing a complaint with the Better Business Bureau at this link. Insider Gaming will continue to update on the situation.

Verma Shubham

Shubham Verma graduated from GEHU in 2018 with a degree in Computer… More »

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